Privacy Policy
VowFest respects your privacy and is committed to protecting the personal information entrusted to us. This Policy explains how we collect, use, store, share, and protect your data.
Introduction
We never sell your personal information to third parties.
We collect only what is reasonably necessary to operate the Services.
We implement reasonable administrative, technical, and organizational safeguards.
We strive to be transparent about how information is collected, used, and shared.
We respect your choices regarding your personal information, subject to legal requirements.
We will not use identifiable User photos/videos to train public generative AI models without consent.
This Privacy Policy applies to personal information collected through the Services, including when you create an account, create or manage a Wedding Experience, request or purchase a Guest Pass, upload photographs or videos, communicate through the Services, or contact customer support.
This Privacy Policy does not apply to the privacy practices of third-party websites, services, or applications not controlled by VowFest, even if linked from the Services.
Information We Collect
Account Information
- Full name and email address
- Telephone number
- Username and password (hashed)
- Profile photo
- Date of birth (if required for verification)
Wedding Experience Data
- Couple names and wedding date
- Venue name and general location
- Event description and dress code
- Guest capacity and Guest Pass pricing
- Cultural or religious wedding information
Payment Information
- Payment status and transaction identifiers
- Payment amount and currency
- Billing country or region
Wedding Album Content
- Uploaded photographs and videos
- Captions and descriptions
- Upload date/time and file metadata
Technical Information
- IP address and browser type
- Device type and operating system
- Pages visited and features used
- Session information and log files
- Approximate geographic location
Communications
- Messages between Hosts and Guests
- Customer support requests
- Feedback and survey responses
- Reports of misconduct
How We Use Your Information
Create your account, authenticate identity, manage profiles, process Guest Pass requests, and operate Wedding Experiences.
Facilitate Guest Pass purchases, issue receipts, process refunds, and maintain transaction records.
Send account notifications, Guest Pass updates, payment confirmations, security alerts, and customer support responses.
Detect fraud, investigate suspicious activity, prevent abuse, enforce Terms of Service, and maintain platform security.
Understand usage patterns, identify technical issues, develop new features, and enhance accessibility. Where practical, we use aggregated or de-identified data.
Comply with applicable laws, respond to lawful governmental requests, enforce agreements, and defend legal claims.
Data Retention & Security
Retention Principles
We retain personal information only for as long as reasonably necessary to provide the Services, comply with legal obligations, resolve disputes, investigate fraud, enforce our agreements, and satisfy legitimate business purposes. Retention periods vary depending on the type of information and applicable legal requirements.
Security Measures
VowFest maintains administrative, technical, and organizational safeguards designed to protect personal information, including encrypted network communications, password hashing, access controls, role-based permissions, fraud detection tools, monitoring for unauthorized access, and regular software updates.
Your Privacy Rights & Choices
Depending on your location and applicable law, you may have certain rights regarding your personal information. Where applicable law grants you additional rights, VowFest will honor those rights.
Request access to the personal information VowFest maintains about you.
Update inaccurate or incomplete information through account settings or by contacting us.
Request deletion of personal information, subject to legal retention requirements.
Request a copy of your personal information in a machine-readable format where required by law.
Object to certain processing activities or restrict processing where permitted by applicable law.
Opt out of promotional communications at any time using unsubscribe links or account settings.
How to Submit a Privacy Request
Submit privacy-related requests by contacting us at support@vowfest.com. Please include your full name, the email address associated with your account, and the nature of your request. VowFest may verify your identity before responding.
Children's Privacy
If you believe that a child has provided personal information to VowFest, please contact us at support@vowfest.com.
International Users
VowFest is operated from the United States. If you access the Services from another country, your personal information may be transferred to, stored, and processed in the United States or other jurisdictions where VowFest or its service providers operate.
By using the Services, you acknowledge that your information may be transferred across national borders, subject to applicable law. Where required by applicable law, VowFest will implement appropriate safeguards for international transfers.
Residents of certain states or countries may have additional privacy rights under applicable law. VowFest will honor those rights to the extent required.
Get in Touch
If you have questions, concerns, or requests regarding this Privacy Policy or VowFest's privacy practices:
You also have the right to contact your applicable privacy regulator or supervisory authority if you remain dissatisfied after contacting us.